FAQs
Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
Simply browse our products, add your favorites to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay and other secure payment methods available at checkout.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast shipping. If you need to make a change or cancel an order, please contact us via email as soon as possible. While we'll do our best to help, changes cannot be guaranteed once an order has been processed.
Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- Standard Shipping: 2–5 business days (on most orders)
- Expedited Shipping (available upon email request and quote): 1–2 business days
Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
Do you offer free shipping?
Yes! We offer FREE standard shipping on orders over $75.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition.
Please see our Returns & Refund Policy for complete details.
Who pays for return shipping?
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
What if my item arrives damaged?
Please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We'll work quickly to resolve the issue.
Products
Are your product photos accurate?
Yes. We strive to display each product as accurately as possible. However, colors may vary slightly depending on your monitor or mobile device settings. We will gladly take more pictures or video of a specific item(s) you may like. Just email us for help.
Will an item be restocked if it sells out?
Many of our products are restocked, while some are limited editions. If an item is unavailable, check back soon or subscribe to our newsletter for updates.
Do you sell American-made products?
Product origins vary by manufacturer. When a product is made in the USA, we'll clearly note it in the product description.
Payments
What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment providers. We never store your full credit card information.
Promotions
Can I use more than one discount code?
Unless otherwise stated, only one promotional code may be used per order.
Do you offer gift cards?
Yes, digital gift cards can be purchased directly through our website.
Do you offer wholesale opportunities?
Yes, we certainly do. Contact us via email and send us your companies resale tax certificate and we will help set up your company account. Once approved we will sent you more wholesale information.
Contact
How do I contact customer support?
You can reach us by email at:
southernbredapparelco@gmail.com
We typically respond within 1 business day.